Some players experienced an Unreal Engine 4 Crash upon entering the second floor of Niwa's hotel.
This is an AMD specific issue.
In order to use raytracing with AMD cards you need Windows 10 October 2020 Update.
Please, update your system by following the instructions provided here:
Alternatively, if you don't want to upgrade your system and use raytracing, please run the DX11 version of the game.